What are my ordering options?
BookFactory offers multiple ordering options to suit your preference. First, orders can be placed over the
phone; simply call us at (937) 226-7100 in North America or on +44 (0)20 3137 7038 outside North America to
speak to a live representative who will assist you in making your purchase. Next, you may place your order
via fax using the
Fax Order Form.
Finally, orders can be conveniently placed through the BookFactory Website. Back to Top
What are the minimum ordering requirements?
BookFactory's revolutionary approach to notebook production allows for orders of virtually any quantity to
receive great pricing. For standard book orders, the purchasing quantity can be as low as one book. For
custom book orders, the purchasing quantity can be as low as ten to fifty books. Please call us at (937) 226-7100
in North America or on +44 (0)20 3137 7038 outside North America to receive a quote on your specific custom
book order requirements. Back to Top
What can I expect after I place an order?
First you will receive a confirmation e-mail containing the following information:
- Order Number
- Order Summary (items, quantities, prices, etc.)
- Billing Address
- Shipping Address
- Shipping Method
Next, you will receive a Shipment Notification E-mail from your carrier
containing information about your package and a link to use to track the status of your
purchase. BookFactory will also send you a confirmation e-mail after your package has been
shipped. Back to Top
When will my order be shipped?
Orders for in-stock items placed before 10:00 a.m. Eastern Time Monday-Friday will be shipped
that day. We do not ship on U.S. holidays or on weekends. Your credit card will not be charged
until your order physically leaves our distribution center. Back to Top
Do you ship internationally?
Yes, we can ship anywhere in the world via UPS WORLDWIDE EXPEDITED® door-to-door (DDU). Back to Top
How can I track my purchase?
You can easily track your purchase by checking your e-mail and following the link to
the carrier's Website. With this feature, you can track your package all the way from
our factory to your door! Back to Top
When will I receive my purchase?
The day on which you receive your package depends on the shipping option you choose at
checkout. Delivery time can also vary depending upon the city you live in or upon the day
you place your order. For example, BookFactory does not ship orders on U.S. holidays or on
weekends. If you choose to place your order via two-day shipping on a Thursday and the
following Monday is a holiday, then you will receive your order on Tuesday, the second
business day. For detailed information on all of the shipment options available to you,
check the carrier's Website. Back to Top
What is your 30-Day Guarantee and Return Policy?
At BookFactory, we strive to ensure the total satisfaction of our customers. If for any reason
you are dissatisfied with our products, then you can contact us within 30 days of your purchase
to return your items and receive a full refund. Simply call us or fill out the
Customer Support Form
to receive an authorization number and instructions on how to make your return. Note: Personalized or custom-numbered books are non-refundable. Back to Top
Can BookFactory make custom books?
BookFactory specializes in the design, printing, and binding of custom laboratory notebooks,
log books, engineering notebooks, record books, and branded notebooks. Our build-to-order books
are manufactured to fit your unique needs and are delivered to you in record time at a price far
less than what is offered by competitors. Request a Custom Quote Back to Top
How long does it take to produce custom books?
Because BookFactory does all the design, printing, and binding in one location we can
typically produce custom books in only three weeks; however, it is sometimes possible for us
to work to tighter deadlines, if required. Back to Top
Does BookFactory offer discounts for volume purchases?
Yes, Bookfactory offers special pricing for volume purchases of both standard and custom books. Request Volume Pricing Back to Top
What other products does BookFactory sell?
BookFactory specializes in the manufacturing of quality notebooks, lab books, and log books.
However, BookFactory also sells two complimentary products,
archival quality pens
BookSlings. Back to Top
What does it actually mean when your Website says "168 pages?"
Our page lengths are stated in terms of the total pages contained in a book. A page is
considered to be a printed side of a leaf or a sheet of paper. For example, a 168 page
laboratory notebook contains a total of 168 front and back pages, starting with six pages
devoted to a table of contents and followed by 162 numbered pages devoted to documentation. A log
book not including a table of contents would contain 168 numbered pages, or 84 sheets of paper
(leaves) printed front and back. Note: Duplicator books are printed single-sided, so each page is on a separate sheet of paper. Back to Top
What is the difference between BookFactory laboratory notebooks and Boorum and Pease laboratory notebooks?
The biggest difference between BookFactory laboratory notebooks and Boorum and Pease laboratory
notebooks is quality. BookFactory notebooks are made with both higher quality binding and binding
materials and higher quality paper. Further, BookFactory books feature Smyth-sewn engineering, making
them much more usable and durable. Bookfactory also offers customization options that Boorum and Pease
does not, such as title stamping, logo stamping, and book numbering. Finally, BookFactory notebooks
cost a fraction of what Boorum and Pease notebooks cost.
to view a side by side comparison. Back to Top
How environmentally responsible is BookFactory?
BookFactory takes environmental responsibility very seriously;
we take many steps to ensure our ecological friendliness. First, we use acid free, archival safe paper
in the production of our books. Second, we manufacture our paper using biogas energy. Finally,
we engage in an extensive recycling program. At BookFactory, environmental consciousness
is a way of life. Back to Top
Where is BookFactory located?
BookFactory's main office is located in Dayton, OH near the University of Dayton Arena. Our address
is 2302 S. Edwin C. Moses Blvd. We also have an office London, UK. Back to Top
What if I have additional questions or suggestions?
At BookFactory, we value our customers and believe that their insight into the utility of our
product is the best resource for improving and developing products to better fit the needs of dynamic
and demanding environments. To ask a question or make a suggestion, fill out a
Customer Support Form
or refer to our
Contact Us page
to speak to us directly. We look forward to answering your inquiries and seeing your suggestions! Back to Top