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Privacy Policy

Bookfactory Privacy Policy and Terms of Use

This privacy notice discloses the privacy practices for http://www.bookfactory.com/ and http://shopping.netsuite.com/bookfactory. This privacy notice applies to the use of the web site.  It will notify you of what personally identifiable information is collected from you, through the use of the web site, how it is used and with whom it may be shared.

Information we collect

Registration and Contact Information. We collect information about you when you purchase products from us and/or otherwise provide contact information to us via email, mail or phone. The information you provide may include your username, first and last name, email address, mailing address or phone number. We do not sell or rent this information to anyone.

Use of 3rd Party Services
We use Google analytics, Google Tag Manager, Google Adwords and Bing Advertising trackers to assist us with customer insights, and management of our advertising programs. We may collect information when you interact with our advertisements and other content on third-party sites or platforms. This information is governed by their respective privacy policies and those outlined in this document. For more information on these services please see:

https://privacy.google.com/businesses/compliance/
https://policies.google.com/privacy?hl=en
https://about.ads.microsoft.com/en-us/resources/policies/privacy-and-dat...

Payment Information. When you purchase products, we make use of credit card processing companies to bill users for goods and services. The web site never receives or stores your full credit card information.

Technical, Usage and Location Information. For security purposes and to improve our service, we collect information on how you interact with the Website and Service, such as the IP address from which you access the Website and Service, general location data, date and time, information about your browser, operating system and computer or device, pages viewed, and items clicked. We use cookies, and similar technologies to collect some of this information.

Third Party Platforms. We may collect information when you interact with our advertisements and other content on third-party sites or platforms.

Use of Information

We use your information in the following ways:

  • We use your information to communicate with you regarding your orders. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
  • We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
  • We use your information to process payments as outlined in the Payment Information section of Information Collection.
  • We use your information provided via feedback in conjunction with non-personal aggregate data (such as web site analytics) in order to improve our site and user experience
  • Information is used to control unauthorized use or abuse of the web site, or otherwise detect, investigate or prevent activities that may violate our policies or be illegal.

Information Sharing

We do not sell, rent or trade your personal information for any reason. We do not share your information with any third party outside of our organization, other than as necessary to fulfill your request, use of the web iste or, these limited circumstances:

  • We may share your personal information when we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce a Customer Agreement, including investigation of potential violations thereof, or (c) protect against imminent harm to our rights, property or safety, or that of our users or the public as required or permitted by law
  • We may share your personal information with third parties (including our service providers and government entities) to detect, prevent, or otherwise address fraud or security or technical issues
  • We may share your personal information with a third party if we have your consent to do so.
  • Non-Personally identifiable information is shared with analytics and advertising platforms in order to help us with our business activities.
  • We use Analytics and Advertising data to make decisions about improvements to our site, user experience, and effectiveness of our advertising platform.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, we use a cookie to identify you when you log into the site and prevent other users from accessing your data. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. You can disable or block the use of cookies via your web browser’s settings, however use of Bookfactory may be impacted.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Your access to and Control Over Personal Information

You may request to view your personal information, opt out of any future contacts from us, or request your personal information be removed at any time by contacting us via the email address: sales@bookfactory.com  You may also express any concern you have about our use of your data at that address.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

Changes to the Privacy Policy

We reserve the right to change our Privacy Policy at any time. If we make changes, we will post them and will indicate on this page the policy’s new effective date. If we make material changes to this policy, we will notify you through a notice on the site or services.

No Children Under Age 16

The Site and Services offered are not intended for use by anyone under the age of 16, nor does Bookfactory knowingly collect or solicit personal information from anyone under the age of 16. If you are under 16, you may not attempt to register for the Services or Site or send any information about yourself to us, including your name, address, telephone number, or email address. In the event that we confirm that we have collected personal information from someone under the age of 16 without verification of parental consent, we will delete that information promptly. If you are a parent or legal guardian of a child under 16 and believe that we might have any information from or about such child, please contact us at the email or mailing address provided at the end of this Privacy Policy.

Your acceptance of these terms

By using this Site or Service, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, then you shall not use our Site or Service. Your continued use of the Site or Service following the posting of changes to this policy will be deemed your acceptance of those changes

Violations of Terms

We reserve the right at any time to terminate, suspend, block or otherwise disable the accounts or access to the Site and or Service, of any users or persons found to be in violation of these terms.

Contact Us

If you have any questions, or feel that we are not abiding by this privacy policy, you should contact us immediately via email at sales@bookfactory.com

 

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