Our Mission Is to Meet the Highest Expectations of Our Customers
Here's what to expect after you place an order with BookFactory:
Orders placed by 10 am Eastern time Monday - Friday will ship that day (for items which are in stock). Your credit card will not be charged until your order physically leaves our distribution center.
Next you will receive a Shipment Notification e-mail when your items have been shipped. This e-mail contains a tracking number link and instructions on how to track your shipment all the way to your door. You will also receive a confirming e-mail from us later the same day.
Note that actual delivery times may vary due to holidays and weekends. If, for example, your order is shipped via two-day air on Thursday and the following Monday is a holiday, you can expect your order to arrive on Tuesday, which is the second business day.
It is also our mission to ensure that you are satisfied with your purchase. If you're not completely satisfied, click on the customer support form link below and submit a form to us within 30 days of purchase and we will provide you with a return authorization number to return your purchase for a full refund.